CTP Trade Customer Terms and Conditions
These Terms and Conditions govern access to and use of the CTP Trade website, account registration, customer dashboard, wallet records, investment-related features, support channels, deposit and withdrawal request functions, and any related services made available through the platform. By registering an account, signing in, submitting information, depositing funds, requesting a withdrawal, viewing market information, or continuing to use the platform, you agree to be bound by these Terms and Conditions.
You should read these Terms and Conditions carefully before creating an account. If you do not understand or do not agree with any part of these Terms and Conditions, you must not proceed with registration and should contact Admin or customer support for clarification.
1. Definitions
In these Terms and Conditions, "platform", "we", "us", "our", and "CTP Trade" refer to the website, system, operators, representatives, service providers, and administrators involved in providing or supporting the services. "Customer", "you", and "your" refer to any individual who registers, accesses, or uses the platform. "Account" refers to the customer profile, login credentials, wallet display, transaction records, investment records, and related dashboard features assigned to a customer.
"Services" include account registration, account access, dashboard viewing, wallet balance display, deposit request recording, withdrawal request recording, investment display, customer support, administrative review, account status updates, and any additional function made available from time to time. "Admin" refers to a person or team appointed to review registrations, support customers, perform account checks, and manage customer records.
2. Eligibility
You may register only if you are legally capable of entering into binding agreements and using financial or investment-related services under the laws applicable to you. You must not register on behalf of another person unless you are authorised to do so and we accept that arrangement in writing.
We may refuse registration, suspend access, request additional information, or close an account where we reasonably believe that a customer is underage, using false information, impersonating another person, acting on behalf of an undisclosed third party, using the platform for prohibited activities, or failing to satisfy verification, compliance, or risk review requirements.
3. Account Registration
During registration, you must provide accurate and complete information, including your full name, IC or passport number, bank or e-wallet name, bank account number, phone number, password, and email address. Your bank account name will be treated as matching the full name submitted during registration unless Admin later updates it after verification.
Your phone number will be used as your login ID. You are responsible for making sure that your phone number is accurate, active, and under your control. If your phone number has already been registered, the platform will not create another account using the same phone number. You must contact Admin for help if you believe the phone number belongs to you.
4. Accuracy of Information
You represent and warrant that all registration details, identity details, banking details, contact details, and any documents or statements submitted to us are true, accurate, current, and complete. You must update Admin promptly if any information changes or becomes inaccurate.
We may rely on the information submitted by you when reviewing your account, processing internal records, responding to support requests, assessing deposit or withdrawal requests, performing risk checks, and complying with applicable legal, regulatory, banking, tax, accounting, audit, or operational obligations.
5. Login Credentials and Account Security
You are responsible for keeping your phone number, password, device, email account, browser session, and any one-time verification method secure. You must not share your password or account access with another person. Any activity performed through your account may be treated as authorised by you unless we have received and accepted a report of unauthorised access.
You must notify Admin immediately if you suspect that your password has been disclosed, your phone number has been compromised, your email account has been accessed without permission, your device has been lost, or any unauthorised transaction or account activity appears in your account.
6. Identity Verification, KYC, and Customer Due Diligence
Registration does not automatically mean that your account has been fully verified. We may request further documents, proof of identity, proof of address, proof of source of funds, bank account evidence, selfie verification, transaction explanation, or any other information required for customer due diligence, anti-money laundering review, fraud prevention, risk assessment, or internal compliance checks.
We may delay, reject, freeze, limit, suspend, or cancel account access, deposit processing, withdrawal processing, or any related service if verification is incomplete, inconsistent, suspicious, expired, unverifiable, or not provided within the required time.
7. Anti-Money Laundering, Counter-Terrorism Financing, and Sanctions
You must not use the platform for money laundering, terrorist financing, fraud, sanctions evasion, illegal gambling, scams, mule account activity, unauthorised remittance, theft, market manipulation, cybercrime, tax evasion, or any unlawful purpose. You must not register or transact for the benefit of a person who is prohibited, sanctioned, or otherwise restricted from using the services.
We may screen customer information, transaction information, source of funds, device information, location indicators, wallet or bank details, and other relevant information against internal and external risk indicators. We may make reports, retain records, refuse instructions, or take any action we reasonably consider necessary to comply with applicable obligations.
8. Personal Data and Privacy
We may collect, record, store, use, disclose, and otherwise process your personal data for account registration, account administration, verification, customer support, transaction review, wallet records, security monitoring, dispute handling, legal compliance, business reporting, audit, fraud prevention, and service improvement.
Personal data may include your full name, IC or passport number, phone number, email address, bank or e-wallet details, account records, transaction records, device or technical information, support messages, documents submitted by you, and other information reasonably required for the services. We may retain personal data for as long as necessary for the purposes described in these Terms and Conditions or as required by law, audit, accounting, dispute, or operational needs.
We may disclose personal data to Admin, internal staff, affiliates, professional advisers, auditors, technology providers, payment or banking partners, identity verification providers, legal authorities, regulators, law enforcement, and other parties where required or permitted for the purposes described above. We will take reasonable steps to protect personal data, but no online system can be guaranteed to be completely secure.
9. Communication Consent
By registering, you consent to receive account-related messages through phone, email, website notices, dashboard notices, messaging applications, or other contact methods provided by you. These messages may include registration status, account reminders, security notices, support replies, deposit or withdrawal updates, transaction review requests, document requests, platform notices, and service updates.
10. Deposits
Any deposit request must be made using the method and instructions provided by Admin or displayed on the platform. You must ensure that funds are sent from an account that belongs to you or is otherwise accepted by Admin. We may reject or delay crediting a deposit if the payer name, reference, amount, bank account, receipt, or supporting information does not match our records.
A wallet balance shown on the platform is an internal account record and may be subject to review, correction, reversal, hold, or adjustment if a deposit is rejected, reversed, disputed, duplicated, incorrectly credited, suspected to be fraudulent, or affected by technical or banking error.
11. Withdrawals
Withdrawal requests may be subject to account status, wallet balance, verification status, bank account matching, transaction review, risk review, minimum or maximum limits, processing windows, banking delays, service availability, and any additional information requested by Admin.
We may reject, delay, hold, or cancel a withdrawal where account details are incomplete, the bank account does not appear to belong to you, the request is inconsistent with your account activity, verification is incomplete, there is a dispute, there is suspected fraud or illegal activity, or we are required or permitted to do so by law, bank requirement, compliance review, or internal risk policy.
12. Investment and Trading Risk
Any investment, trading, market, crypto, index, forex, commodity, portfolio, profit, loss, balance, chart, or performance information shown on the platform is subject to risk. Market prices can move quickly and may be affected by volatility, liquidity, execution delay, exchange rules, third-party data issues, platform interruptions, and market events outside our control.
Past performance, sample portfolios, historical returns, screenshots, testimonials, dashboard examples, or marketing content do not guarantee future results. You should only participate if you understand the risks and can bear potential losses. You are responsible for your own decisions and should obtain independent financial, legal, tax, or professional advice if needed.
13. No Guaranteed Profit
We do not guarantee any profit, fixed return, capital protection, withdrawal approval, investment outcome, price movement, execution result, timing, availability, or uninterrupted access. Any statement that appears to describe potential performance should be treated as general information only unless confirmed in a formal written agreement signed by authorised management.
14. AI AUTO TRADE
While the profits has not being processed to be withdrawn within 24 hours after the trade has done, the system may continue executing auto trades (if there is) when price of the stock is rising and the member is responsible for auto trade fees incurred as a result, members are agree to the auto trade fees upon signing the T & C agreement, the member shall cooperate promptly in checking the relevant information.
15. Customer Responsibilities
You agree to use the platform lawfully, honestly, and only for your own account. You must not provide false information, open duplicate accounts, use another person's identity, submit misleading documents, manipulate platform records, interfere with system security, scrape or attack the website, reverse engineer the system, introduce malicious code, or use the platform in any way that harms us or other users.
16. Prohibited Conduct
Prohibited conduct includes fraud, impersonation, duplicate registration, account selling, account rental, unauthorised third-party access, chargeback abuse, receipt falsification, bank account misuse, collusion, abuse of promotions, attempts to bypass compliance review, use of stolen funds, and any act that may expose the platform, Admin, staff, partners, or other customers to legal, financial, security, or reputational risk.
17. Account Suspension, Restriction, or Closure
We may suspend, restrict, freeze, or close your account if we reasonably believe that you breached these Terms and Conditions, provided false information, failed verification, created a duplicate account, used the platform improperly, created legal or security risk, failed to respond to information requests, or became subject to a compliance, banking, regulatory, or law enforcement concern.
Account restriction may affect login access, wallet display, deposit processing, withdrawal processing, investment actions, support handling, or other services. We may not be able to provide full details where doing so would affect security, compliance, investigation, legal privilege, or reporting obligations.
18. AI Trading Service (Token) Fees
Customers are responsible for AI Token service fees arising from their use of our company's AI trading services, provided that those fees have been clearly disclosed in advance and agreed to by the customer.
The applicable fees will be USD 350, the company shall clearly explain the exact amount, calculation basis, billing period and settlement method before the customer activates the relevant services, and provide an itemised breakdown when charging the fee.
19. Fees, Charges, and Adjustments
Fees, charges, exchange rates, processing costs, bank charges, service fees, administrative costs, or other deductions may apply where displayed, notified, agreed, or required by a payment provider, bank, third-party service provider, or applicable rule. We may correct records, reverse duplicate entries, adjust mistaken balances, or update transaction status where an error is identified.
20. Platform Availability
The platform may be unavailable, interrupted, delayed, or limited due to maintenance, updates, connectivity problems, server issues, third-party service issues, cybersecurity events, force majeure events, or other circumstances outside our reasonable control. We may modify, suspend, or discontinue any feature without liability where necessary for security, maintenance, compliance, product improvement, or business reasons.
21. AI Platform Service Fees (AI Platform Fee)
The member is responsible for fees arising from their use of AI platform services, provided that those fees were clearly explained in advance and agreed to by the member. The company shall provide an itemised breakdown of the fees. If Admin or customer support requests supplementary information, the member shall complete the process within 48 hours of receiving the notice.
22. Active Account
Before requesting a withdrawal from an investment account, members must ensure that the relevant investment account has been opened and is in an active state. If the account investment has not yet been opened or activated, members should contact official customer service or head traders and complete the submission and verification of the required personal documentation within 48 ~ 72 hours of receiving the full set of processing instructions. Any delays resulting from platform review processes or system-related issues shall not be counted toward this timeframe.
23. Third-Party Services and Market Data
Some services may depend on third-party banks, payment providers, data providers, hosting providers, verification providers, communication platforms, or other external services. We are not responsible for third-party delays, errors, outages, data inaccuracies, fees, decisions, or service restrictions.
24. Intellectual Property
The platform, website design, text, graphics, logos, icons, software, dashboards, workflows, records, layouts, and other materials are owned by us or our licensors unless otherwise stated. You may use the platform only for your personal account access and must not copy, modify, distribute, sell, or exploit any part of the platform without written permission.
25. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or exemplary losses, including loss of profit, loss of opportunity, loss of data, loss arising from market movement, loss caused by customer error, or loss caused by third-party systems. Nothing in these Terms and Conditions excludes liability that cannot legally be excluded.
26. Indemnity
You agree to indemnify and hold us harmless from claims, losses, damages, liabilities, penalties, costs, and expenses arising from your breach of these Terms and Conditions, your misuse of the platform, your false or incomplete information, your violation of law, your unauthorised use of another person's account or details, or any dispute connected with your bank account, identity documents, source of funds, or account activity.
27. Records and Evidence
Our system records, database entries, support records, login logs, transaction records, dashboard records, account status records, communications, and administrative notes may be used as evidence of account activity, registration details, consent, transaction requests, support requests, and platform usage unless proven to be clearly incorrect.
28. Changes to These Terms
We may update these Terms and Conditions from time to time. Updated terms may be shown on the website, displayed during login, linked in the customer dashboard, or otherwise notified to you. Continued use of the platform after an update means you accept the updated terms. If you do not agree with updated terms, you must stop using the platform and contact Admin about your account.
29. Governing Law and Disputes
These Terms and Conditions are intended to be read together with applicable laws, regulations, banking requirements, compliance standards, and platform policies. Any dispute should first be raised with Admin or customer support so that the matter can be reviewed. We may request supporting information before responding to or resolving a dispute.
30. Customer Acknowledgement
By ticking the agreement checkbox and clicking Sign Up, you confirm that you have read, understood, and accepted these Terms and Conditions; that the information you submitted is accurate; that you understand your phone number will be used as your login ID; that your bank account name will follow your full name; that duplicate phone number registration is not allowed; and that your account may be reviewed, restricted, or rejected if verification or compliance requirements are not satisfied.